Clinic Re-opening with
COVID – 19 guidelines in place
Your health and safety are top of mind as we welcome patients back into our clinic. We have implemented measures outlined by the Provincial Health Office of BC, WorkSafeBC, and the BC College of Physical Therapists to protect all who enter our space and ourselves during this time.
We have implemented some necessary changes to the clinic space to promote and ensure physical distancing, and are monitoring the scheduling of clients so as to limit the number of people in the clinic at one time. There are also actions that clients are expected to take, so please read the following. A safe and healthy environment requires all of our cooperation.
Before Your Visit
Client Screening
It is essential that we know the status of your health as we will be working in close proximity, so you’ll receive an online form to be completed before your visit. The form is mandatory to inform us if we can proceed with the visit.
Staff Screening
Every therapist will complete the Covid 19 self-assessment screening before the start of each shift. You will be notified by the therapist and your appointment postponed if any concerns are raised from the screening.
Upon Your Arrival
Physical Distancing
Please arrive for your appointment no more than 5 minutes early to reduce the number of individuals in the waiting room at one time. Seating has been reconfigured so as to ensure physical distancing. We encourage you to not bring others into the clinic with you if possible, and to have your driver or accompanying family member wait in the car until you are finished.
Please also do not bring any unnecessary items with you, such as large backpacks or purses, to minimize exposure and contact.
Face protection
Therapists will be wearing masks at all times for your protection. Please consider wearing your own snug fitting cloth mask, or equivalent, while in the clinic. A disposable one can be provided if you have forgotten yours.
Restriction of Amenities
We are restricting the use of clinic wear, such as gowns and shorts, so please remember to dress appropriately for your visit to ensure a valuable and positive experience. That is, please bring shorts with you if your condition involves the lower extremities, and women, please consider wearing a regular bra, and camisole for modesty if you wish. Razor back sports bras and tights are discouraged. This allows for a smooth flow of treatment as the therapist can access the affected body parts much easier and treat more efficiently.
After Your Session
Time to Sanitize
Sessions will end 5 minutes early to provide time for sanitizing treatment tables, equipment, and hard surfaces, and hand washing.
Contactless Payment
You can now keep an active credit card on file to settle any payments in a contactless way. Just go to My Account at https://thephysiogroup.janeapp.com, and click on credit cards on file to input your information. it’s safe, secure and efficient. a receipt will be emailed to you after your appointment on the same day.
Our Cleaning and Sanitization Procedures
- We are dedicating extra time to cleaning treatment tables and nearby hard surfaces thoroughly so that sanitizing solutions have time to take effect.
- All towels will be single use and laundered frequently, as per usual.
- Therapists have designated clothing worn strictly for in-clinic treatment, which will be laundered after each day’s use.
- Frequent hand washing with anti-bacterial soap will occur between every patient.
- High touch areas, such as door knobs, gym and therapeutic equipment, will be sanitized frequently.
